FAQs

As a company, we are committed to minimising our environmental impact, both in the products we offer and our operational practices. Discover more about our sustainability initiatives on our dedicated page.

At TreeLocate Foliages, we have developed UVSilx, our patented brand of artificial plants engineered specifically for outdoor use. Designed to endure harsh weather conditions such as heat, humidity, and wind, UVSilx plants feature colourfast foliage that remains vibrant even under prolonged direct sunlight.

Please note that our non-UVSilx plants are not suitable for outdoor placement, as they may fade or become damaged over time.

If you can’t find exactly what you’re looking for through our online shop, check out our bespoke service. Our team of experts will work closely with you to bring your vision to life, no matter how complex or unique.

Any damage must be reported within 24 hours of delivery. After this time frame, the damage will be assumed to have occurred after delivery and therefore will not be accepted for return.

For international shipping, costs vary by country and will be calculated once you enter your address during checkout.

For an additional fee of 600 AED, our team of experts can install the products for you. This option can be selected in checkout.

For green wall panels, this includes cutting the panels to size, joining them, and installing them. For potted plants, we will fill the empty space around each plant with foam, add a top layer of pebbles or mulch or your choosing, and carefully position the plants.

Please note that all bespoke orders automatically include installation.

Please contact us with your order ID to request a change in the delivery location. Note that if the order has already been dispatched, you will need to follow our return instructions instead.

To request a return please email sales@foliages.ae and include the following:

• Your order number
• Name of product(s), item number(s), and quantity of items you are returning

Customer Service will respond to you with return shipping instructions within 48 hours.

Please note all orders are subject to a 20% restocking fee and origin delivery & handling fee (AED 200).

For a full refund, return your item(s) within 7 days of receiving your order. Please note that we can only issue a full refund if the items remain unused, unassembled and undamaged.

For a full refund, return your item(s) within 7 days of receiving your order. Please note that we can only issue a full refund if the items remain unused, unassembled and undamaged.

Please allow 7-10 business days for the refund to appear in the account used for the original payment.

You can exchange an item for another of equal value at our showroom in DIP 2. Please ensure that the original item is unused, unassembled, undamaged, and returned within 7 days of receiving your order to be eligible for an exchange.

Click the person icon in the top right of your screen and follow the steps to create your personal account.

To create a trade account, please contact us and we will set this up for you. This is necessary to access the partner discount and other exclusive trade benefits.

Scroll down to the footer to subscribe to our newsletter and receive 15% off your next purchase.

Alternatively, if you wish to unsubscribe, simply click the unsubscribe button at the bottom of our newsletter or contact us.

All information collected will be used in accordance with our privacy policy. Should you wish to withdraw your personal information from our system, please contact us, and we will assist you promptly.

Your personalized discount code can be applied at checkout, while site-wide discount codes will automatically be applied to your basket. Please note that you cannot use two discount codes simultaneously; entering your personal discount code will override the site-wide discount.

Maintenance of your artificial plants couldn’t be any easier! Just use a damp microfiber cloth to wipe down each leaf whenever you notice dust buildup. It's that simple.

If your plants will be exposed to direct sunlight, we highly recommend our UVSilx range, which is UV-protected to prevent fading. You can filter our products to display only the UVSilx range, or simply look for the sun symbol in the corner of the product images.

While we certainly don’t recommend trimming your artificial plants (they won’t grow back!) you can shape them to your heart's content. To achieve a lush, bushy appearance, bend the leaves by the stem to open up the plant. Feel free to adjust and reshape as much as you like until you find the perfect look.

Yes, all our products come with a warranty, with the duration varying by product type.

Our standard range comes with a 2-year warranty. For UVSilx, we provide a 2-year warranty against colour fading. FireSilx is backed by a lifetime warranty on its fire-retardant properties.

All inherently fire-retardant products in our online shop are marked with a flame symbol, signifying they are part of our patented FireSilx brand. Every FireSilx item comes with the necessary certificates and a lifetime warranty. If you need additional testing or a specific type of certificate, contact us, and we'll assist you promptly.